Warranty & Insurance
FREIGHT PROTECTION
Flexible, cost-effective freight insurance or warranty, for all your shipments or individually.
Freight Warranty & Insurance
Cover Your Goods Against Loss or Damage.
Choose warranty for everyday shipments or add insurance for full-value protection.
Kalgin Global Logistics offers two distinct forms of protection, Warranty and Insurance, to match your cargo’s value and risk requirements. Each is designed to give you control over coverage and peace of mind throughout the journey.
- Warranty: cost‑effective cover up to AU$50,000 per consignment.
- Insurance, provided through Kalgin’s accredited insurance partners:
Full declared value cover up to AU$100,000 for shipments within Australia, or up to AU$50,000 on international legs.
“Think of Warranty as a built‑in safety net for everyday freight, and Insurance as the extra shield when your cargo needs maximum protection.”
Why Cargo Protection Matters
A single lost or damaged shipment can disrupt schedules, inflate costs, and potentially harm your businesses reputation. Kalgin’s two levels of protection can mitigate any negative impact.
Kalgin Warranty
Warranty can be purchased per consignment, or applied by default to every consignment booked for carriage, to a maximum coverage of AU$50,000 per consignment.
- Coverage Areas: To and From Australia, New Zealand, Fiji, and Papua New Guinea
- Cover Limit: Up to AU$50,000 per consignment
- Claims: Lodged online; most claims are settled within 7 days
- Excess: No excess in the event of a claim
Purchase: For individual consignments, request Kalgin Warranty when booking your freight.
To include Kalgin Warranty on all your consignments, please set up an account with us. Contact us
*Kalgin Warranty is subject to FreightSafe & Extended Warranty Terms & Conditions
Marine Insurance
For high-value or vulnerable cargo, add insurance to secure maximum value and gain extra peace of mind.
Cover: Up to AU$50,000 for an international insured transit to or from Australia, or up to AU$100,000 for an insured transit wholly within Australia
- Scope: Insurance for goods against loss or damage
Purchase: Marine Insurance is purchased when booking your freight. For more information please Contact us
QUICK COMPARISON: Warranty vs. Insurance
Feature
Kalgin Warranty
Marine Insurance
Coverage
To/From Australia, New Zealand, Fiji, Papua New Guinea
To/From Australia
Cover Limit
Up to AU$50,000 per consignment
Up to AU$50,000 International. Up to AU$100,000 within Australia.
Purchase
When booking, or set up account with Kalgin
When booking
FAQs: Warranty & Insurance
+ Who can purchase Kalgin Warranty?
Kalgin Warranty is available for any Kalgin shipment to or from Australia, New Zealand, Fiji, or Papua New Guinea.
+ Who can purchase Insurance?
Insurance is only available to Australian entities or individuals ordinarily resident or located in Australia.
+ How much cover can I get?
Kalgin Warranty:
Cover loss or damage to freight value up to AU$50 000 per consignment.
Marine Insurance:
Cover up to AU$100 000 (including GST) per consignment for shipments wholly within Australia.
Cover up to AU$50 000 per consignment for shipments to or from Australia.
+ When is my shipment covered?
Cover must be purchased before transit begins, and shipments are covered “in transit”. Essentially this is from the moment Kalgin (or our appointed carrier) takes possession, until the shipment is delivered and the proof of delivery (POD) document is signed. See “in transit” below for details
+ What is the procedure to file a claim?
To start a Warranty or Insurance claim notify Kalgin in writing – by mail or email.
We’ll send you a secure digital claim form link.
Complete and submit the claim form online.
Please submit the claim within notification deadlines to ensure fast, smooth processing.
+ What are the notification deadlines?
Undetected damage: Within 1 business day of delivery if goods appeared to be in good condition on delivery, but were later found to be damaged.
Damage on delivery: Within 7 days of delivery if the damage was noted on the proof of delivery (POD) document.
Non-delivery or loss: For missing consignments, within 14 business days of the expected delivery date.
+ How long does claim processing take?
Claims are usually settled within 5 business days.
+ Is there an excess on claims?
There is no excess in the event of a Kalgin Warranty claim. Marine Insurance policies may have excess options available to potential policy holders at time of purchase.
+ What is “in transit”?
In Transit
For both Kalgin Warranty and Kalgin Insurance, “in transit” is the period your freight is physically in our care and still moving toward its destination.
Here are some common examples:
Goods are collected from the sender’s premises and lifted onto the first truck, vessel or aircraft.
Cover starts the moment freight is first moved by Kalgin or our appointed carrier for loading.
Transfer legs between depots, ports, airports or cross-dock facilities (including temporary holding while awaiting the next leg).
Continuous door-to-door movement remains part of the same transit.
Final unloading at the consignee’s site and placement on the ground.
Yes – until the freight is last moved by the carrier. Cover ends once unloading is complete, and control passes to the receiver.
Storage after delivery, unpacking, on-site handling or damage that occurs days later.
These events fall outside the transit window. Only “undetected transit damage” discovered within 1 business day of delivery remains claimable under the time-limit rules.
You divert the freight for long-term storage or any use outside the ordinary route.
The warranty/insurance ends once you interrupt the normal course of transit.
Questions about freight protection?
Call your Kalgin office or send us a message to find out more about your options.
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