Freight Warranty

As part of the FreightSafe Group, Kalgin offers convenient, cost-effective warranty protection for your cargo. While Kalgin takes every care to ensure cargo arrives at destination in top condition, unexpected loss or damage is possible due to many unpredictable circumstances. Kalgin's FreightSafe Warranty gives you extra peace of mind.

The Warranty is simple and flexible. Purchased when booking your freight, coverage for individual shipments can be up to AUD 50,000 per consignment. If you prefer, the FreightSafe Warranty can be applied to all your consignments at a level which suits you.

The FreightSafe Warranty allows you to avoid costly annual insurance premiums and frees up cash flow by purchasing cover only when necessary. Customisable options make this the perfect choice for individuals and businesses alike, with full transparency on costs and coverage.

Claims Procedure: In the event a claim is required, the process is quick (often under 5 days) and no excess is applied to the amount claimed. Simply notify Kalgin in writing by mail or email of the loss or damage to your goods, within the specified time limits.
Upon receipt Kalgin will provide a digital claim form link. Progress of your claim can be tracked online. Notification Time Limits:
Undetected Damage: Notification must be made within 24 hours or one (1) business day from the date of delivery if the recipient initially acknowledged the goods as being in good condition but later discovered damage.
Damage Upon Delivery: Notification must be made within seven (7) days from the date of delivery if the recipient has indicated damage in writing on the Proof of Delivery or informed Kalgin of the damage.
Non-Delivery or Loss: Notification must be made within fourteen (14) days from the expected delivery date in cases of non-delivery or loss.

FreightSafe Warranty Terms and Conditions